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Due to ongoing local & international delays with manufacturers, suppliers & shipping lines, it is highly recommended that orders are placed well in advance
Due to ongoing local & international delays with manufacturers, suppliers & shipping lines, it is highly recommended that orders are placed well in advance

Shipping

Our super low shipping rate of only $10 is sure to keep all our customers happy within the Sydney metro area. Selected local suburbs around the Marrickville (2204) area are FREE delivery!

Customers located in Canberra, Melbourne, Brisbane, Gold Coast and Newcastle can also take advantage of our $30 flat delivery rates as well.

Our Australia wide delivery service combined with fast delivery times and competitive delivery rates are just one of the many principles which keep all our customers content.

Below is a summary of the delivery region and cost schedule for ease of reference.

 Delivery Region Flat Rate (excl. GST) Transit Time
Sydney Metro $10 (orders >$50)
$15 (orders <$50)
FREE (selected suburbs)
1-3 days
Melbourne Metro $30 (orders >$250)
from $18 (orders <$250)
1-3 days
Brisbane Metro $30 (orders >$250)
from $18 (orders <$250)
1-3 days
Canberra $30 (orders >$250)
from $18 (orders <$250)
1-3 days
Newcastle $30 (orders >$250)
from $18 (orders <$250)
1-3 days
Gold Coast / Surfers Paradise $30 (orders >$250)
from $18 (orders <$250)
1-3 days
Adelaide Metro Shipping quote 2-3 days
Perth Metro available at shopping 3-5 days
Hobart cart via the shipping 3-5 days
Darwin calculator 5-8 days
 

Please note that we unable to ship to PO BOX or parcel locker addresses.

Estimated Transit Time

The estimated delivery times are calculated from the time that orders are dispatched from our warehouse. Orders are processed & shipped within 24-48 hours of receipt of payment.

The estimated time of delivery to various locations around Australia is as outlined below.

 Region Estimated Delivery Time
Ballarat 2-3 days
Bendigo 2-3 days
Bundaberg 2-3 days
Cairns 3-4 days
Coffs Harbour 2-3 days
Dubbo 2-3 days
Geelong 2-3 days
Gosford 1-2 days
Launceston 5-8 days
Lismore 2-3 days
Mackay 2-3 days
Orange 2-3 days
Port Macquarie 2-3 days
Rockhampton 3-4 days
Shepparton 2-3 days
Tamworth 2-3 days
Townsville 3-4 days
Wagga Wagga 2-3 days
The estimated time of delivery excludes weekends and public holidays.

Whilst every effort is made to deliver within the estimated delivery times, sometimes this is beyond our control (e.g. peak delivery times, road closures, traffic incidents, etc.). Alpha Food Packaging will not be liable to the customer for any losses suffered or incurred due to a delay. If an order has not been received within the estimated timeframe indicated, please contact our customer service representatives for assistance on 1300 799 201 or at info@alphafoodpackaging.com.au.

Shipping Procedures

All attempts are made for orders to be processed & dispatched within 24-48 hours of receipt of payment, however this is not always guaranteed.

Orders will be delivered to the “Shipping Address” as it appears on the Tax Invoice.

Please note that courier companies will not call prior to delivery to confirm delivery times for your order. Upon delivery to the nominated address, the goods must be signed for. The person who signs for the delivery is considered to be authorised to receive the goods.

In the event a signature cannot be obtained, the courier will be authorised to leave the goods at the premises. The same applies when the customer instructs Alpha Food Packaging to leave the goods at their premises without a signature. This is known as an “Authority To Leave - ATL”. Alpha Food Packaging and the Courier Company shall not be held liable for goods delivered under these circumstances.

While every effort is made to deliver goods within the customer's business operating hours, this is not always possible as couriers deliver between the hours of 8:30am - 5pm (Monday to Friday). If you require your order to be strictly delivered before a certain time, additional charges do apply. Please contact us on 1300 799 201 before your consignment is dispatched from our warehouse to organise this.