At Alpha Food Packaging we endeavour to make our customer online experience as streamlined as possible. We encourage our customers to take advantage of the product content within our website when making a fully informed purchase. Alternatively, our customers can always contact us directly for further information regarding any of our products.
If you are unsatisfied with your purchase, you must first contact Alpha Food Packaging prior to returning your goods. Goods cannot be returned without prior approval from us and the goods should be returned to Alpha Food Packaging within 14 days from the date of purchase.
We do not accept returns or refunds for change of mind.
The returned goods must be in brand new packaging and in an unused condition. Goods which have been opened cannot be accepted. Please allow 14 days for us to inspect the returned goods.
Once the goods are inspected upon return we will issue a refund back to your credit card excluding the original shipping charge. A 25% restocking fee will also apply to the returned goods. The customer is responsible for organising and paying for all costs associated with returning the goods back to Alpha Food Packaging.
If the goods purchased are faulty on arrival, you must contact us as soon as possible with the product complaint. When confirmed by us, we will offer to exchange the goods in the first instance or offer a refund.
We are unable to cancel and/or refund orders within 24 hours of your order being dispatched. This means a cancellation of your order must be communicated to us via email at least 24 hours (1 business day) before your order is dispatched from one of our warehouses.
No refunds or cancellations for Paper Hygiene products and chemicals during COVID-19 period.
Our returns policy is to be read in conjunction with our Terms and Conditions.