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Due to ongoing local & international delays with manufacturers, suppliers & shipping lines, it is highly recommended that orders are placed well in advance
Due to ongoing local & international delays with manufacturers, suppliers & shipping lines, it is highly recommended that orders are placed well in advance

FAQs

What is your money back guarantee?

Our money back guarantee policy ensures that our product quality is maintained at a high standard for all our customers. Please refer to our Returns and Refunds policy for further details.

Do you have a showroom I can visit?

Yes, you are more than welcome to visit our showroom from Monday – Friday between the hours of 9am to 4pm. Our showroom offers a great opportunity to touch, feel and inspect our quality products. Our customer service representatives will be more than happy to answer any of your questions and provide you with efficient and cost effective solutions tailored to your needs. Samples are also available for your perusal. Our details can be found in the Contact Us page.

What happens to my personal information?

Alpha Food Packaging is a dependable business which operates and abides by the strict guidelines of the Australian Privacy Act 1988. As such, we take your privacy and personal information security very seriously. In accordance with the Australian Privacy Act 1988, any personal information we collect is used exclusively for the purpose of processing and delivering your order and we will never sell, lease or distribute your personal information to any individual or organisation. We do not have access to credit card or payment details once an order has been processed. This information is kept between you and the Commonwealth Bank and/or your own Bank or Credit Union via the eWAY secure gateway. We take all reasonable measures to ensure your personal information is secure and invite you to read our Privacy Policy.

How does your site work?

Our e-commerce based website is user friendly, streamlined and transparent. Shopping is made easy with 3 simple steps:

Choose your products - Select from our range of quality products on offer then add the items you wish to purchase to your shopping cart.

Checkout - When you have finished shopping, click on ‘View Cart’ which is located in the top right hand corner of any screen. This will then allow you to proceed to the checkout page and make your purchase.

Create an account - If you are a first time user, you will be prompted to create your own Alpha Food Packaging account. Simply enter your details and you’re done!

For further information regarding this process, please see our How to Order section.

Who can order from Alpha Food Packaging?

 Cafes Takeaway Shops
Restaurants Fast Food Outlets
Bakeries Clubs
Schools, Universities, Colleges Offices
Delicatessens Hotels,Motels, Inns
Ice Cream & Yoghurt Shops Butcheries
Juice Bars Food stalls, Food trucks & Festivals
Catering Companies Member of the general public

 

How do I login to my account?

To login to your account as an existing user, click the ‘Login’ button on the top left hand side of the page, and enter your email address and password.

What are the benefits of registering?

Registering with our secure online website offers many benefits such as:

  • Enjoying competitive products at Wholesale prices;
  • Flexible online ordering at a time which suits you, 24 hours a day, 7 days a week;
  • Safe, secure and user friendly e-commerce website;
  • Entering your details only once onto our secure website allowing your details to be saved for your upcoming orders;
  • View past orders, retrieve tax invoices and repeat previous orders;
  • Receive notifications regarding our product specials and promotions;
  • Becoming a VIP customer for bulk discounts, free delivery, trading accounts and much more.

If I have forgotten my login or password can you help me?

You can retrieve your forgotten password by clicking the ‘Login’ button on the top left hand side of the page and selecting ‘forgotten password’. You will then receive an email containing your original password.

How do I register or sign in as a new user?

There are 2 easy ways to sign in as new user which will take less than 1 minute to complete!

  • Click the ‘Login’ button on the top left hand side of the page where you will be directed to our ‘Member Login’ page. In the area titled ‘I am new to the site’, click on the ‘submit’ button, enter your details and you’re done! You are a member in less than a minute!
  • Alternatively, if you have commenced shopping as a new member you will be directed to our ‘Member Login’ page once you check out. Just follow the same procedure as above to complete your purchase.

How do I begin ordering?

Our website makes ordering online effortless with no minimum orders! Simply add products to your shopping cart and either check out quickly or sign in.

What are the benefits of ordering online?

  1. Complete price transparency with no hidden costs;
  2. Quality products at Wholesale prices;
  3. Flexible online ordering at a time which suits you, 24 hours a day, 7 days a week;
  4. Safe, secure and user friendly e-commerce website;
  5. Entering your details only once onto our secure website allowing your details to be saved for your upcoming orders;
  6. View past orders, retrieve tax invoices and repeat previous orders;
  7. Receive notifications regarding our product specials and promotions.

When will I receive confirmation of my order?

You will automatically receive a confirmation tax invoice to your nominated email address once your order is complete.

Am I able to cancel or change my order?

We will endeavour to accommodate most customer requests with regards to changes or cancellations to their order.
Any changes or cancellations to your order must be immediately communicated to our customer service representatives in detail via email. Keep in mind that we dispatch orders quickly in facilitating the delivery process meaning you get your products on time. Once an order has been dispatched from our warehouse, we are unable to change or cancel your order.

Can I place an order by phone?

Yes, you are welcome to place your order by phone. One of our friendly customer service representatives will assist with your phone order. Our efficient and user friendly website has been streamlined by simplifying the total online shopping experience for all our customers. Customers are able to place and retrieve their orders and order history in real time, whenever and wherever they need to. So why not try our safe and secure e-commerce website and if you need any assistance just give one of our friendly customer service representatives a call on 0413288760 for support.

What will be the freight / delivery charge for my order?

Alpha Food Packaging delivers Australia wide using a selection of reputable courier services from our Sydney warehouses. The shipping calculator will show the delivery fee for your order before you finalise your order. Please refer to our Shipping section for further details regarding delivery charges and estimated transit times.

Do you deliver Australia wide?

Yes! Alpha Food Packaging will deliver to you Australia wide. We use reputable and steadfast courier companies ensuring your order is delivered within the allocated time frame and in perfect condition.

Is there a minimum order value?

There is no minimum order value to order with Alpha Food Packaging. You may order as little or as much as you like!

Will I be notified when my order has been dispatched?

You will be notified by email when your order has been dispatched and you may also received notification from our transport company. As a general rule, all orders placed before 12pm on weekdays will be dispatched from our warehouse within 24-48 hours. For expected lead times to your area please refer to our Shipping section or call one of our customer service representatives on 1300 799 201 for a more accurate timeframe.

What happens if my order is delivered and I am not there to receive?

If your place of business is not open during normal business hours (Mon-Fri, 9am-5pm), it will be most likely it will be left in a safe place when possible. It is highly recommended that you provide alternate delivery instructions at the time of placing the order, for example, business operating hours, authority to leave at premises if unattended, permission to deliver to a neighbour or a home address. Narrow delivery timeframes are difficult to accommodate for. Failure in accepting delivery or not providing clear delivery instructions may result in delays and additional delivery charges if the transport company is forced to attempt another delivery. For further details please read our Shipping Policy section.

Can you deliver to a PO BOX?

We are unable to deliver to a PO BOX. It is a requirement by the transport company that deliveries can only be made to physical residential or commercial residencies.

Can I pick up my order from your Warehouse?

Yes, absolutely! When placing your order by phone just advise us that you will be collecting your order from our warehouse and we will have it ready for you. If you are ordering online just select the ‘Do not ship my order – I will collect it’ box when checking out and we will have your order available for pickup. This is a popular option used by many of our customers who choose to save on delivery fees and ideal for those who require our products quickly. We will notify you when your order will be ready for collection. It is also a great opportunity to meet the friendly team at Alpha Food Packaging.

How long will it take for my purchase to be delivered?

The estimated delivery times are calculated from the time that orders are dispatched from our warehouse. Orders are generally processed & shipped within 24 hours of receipt of payment for products which are in stock. The estimated time of delivery to various locations around Australia is outlined in our Shipping Policy section.

What forms of payment do you accept?

We accept payments via:

  • Credit Card (VISA and MasterCard),
  • PayPal,
  • EFT (Electronic Funds Transfer) otherwise also known as Direct Deposit, and
  • Shop Pay

Please be advised that payments by credit card or PayPal are received immediately and will result in no delay in processing your order. This is our preferred payment option due to its speed and convenience.Payments by EFT / Direct Deposit or Cheque require 2 to 3 business days for funds to be cleared into our account. Once cleared, your order will be processed.

When will my credit card be debited for my purchase?

Your credit card will be debited automatically when your order is processed.

How secure is your online ordering system?

Payments processed through our website are protected ensuring a safe and secure passage of payment for all our customers.
We use the service of the most trustworthy and reputable financial institutions such as the Commonwealth Bank of Australia (CBA) along with our security certified company e-way (www.eway.com.au) to process all e-commerce based transactions.
Alpha Food Packaging uses 256-bit Security Socket Layer (SSL) when it comes to safeguarding and encrypting personal information. The Go Daddy Secure Certificate encrypts all credit card and personal information transmitted via the internet undecipherable.
Please be informed that we do not have access to credit card or payment details once an order has been processed. This information will be kept between you and the Commonwealth Bank and/or your own Bank or Credit Union. Any other financial information will be automatically removed from our systems as a second measure of security. The security and safety of your personal information is a priority at Alpha Food Packaging.

How do I make payments with PayPal?

PayPal is a global e-commerce business which allows payments and money transfers to be made safely and securely through the Internet. To pay using PayPal, select the “PayPal” option on the checkout screen. Following this you will then be redirected to PayPal's website to complete the transaction. If you have an existing PayPal account, you will be prompted to enter your username and password, and then finalise the payment.